| About Us This web site is owned and operated by CAM Equestrian Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. HorseRugs4U is the trading name of CAM Equestrian Ltd, registered address Marsh Bank, Lyonshall, Kingston, Herefordshire, HR5 3JR. Registered in England and Wales No 3629109. All enquiries should be made to: Telephone Number 0800 917 7479 Email info@horserugs4u.com Company number: 3629109 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Delivery Service Despatch Delay When sales/promotions are on we can receive large numbers of orders. Please allow an additional 5 days for delivery during these events. We apologise for the inconvenience and ask you to bear with us. Mainland UK Delivery Our current distribution service only allows delivery to the UK mainland. All orders for delivery to mainland UK destinations are subject to: 3 working day service: £6.00 (inc VAT) We endeavour to pick, pack and despatch all orders within 2 working days of the order receipt. We regret that we are currently unable to offer a next day delivery service at present. Offshore UK & all other worldwide destinations We have competitive rates to all countries of the world, especially European countries. If you would like us to quote for overseas delivery, please email us at info@horserugs4u.com. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days. International orders are generally received in under 10 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee All our products are guaranteed for a period of 12 months from the date of receipt, providing they are used in accordance with manufacturer's recommendations and in a manner that is considered to be for a purpose for which it was designed. |
| Reaching Us HorseRugs4U is the trading name of CAM Equestrian Ltd, registered address Marsh Bank, Lyonshall, Kingston, Herefordshire, HR5 3JR. Registered in England and Wales No 3629109. All enquiries should be made to: 0800 9177479 |
| Privacy Policy CAM Equestrian Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. Returns & Damages We will gladly replace any item, subject to availability, or issue a refund, if goods are returned (at the customer's expense) in its original packaging, unsoiled and unused, within 7 working days beginning with the day after receipt (this does not affect your statutory rights). Call the Returns line on: 0800 9177479. Please be prepared to provide the unique cart ID, invoice, transaction reference or order number specified in the order confirmation sent to your email address. Where an exchange is agreed, re-delivery is free. If an item is faulty, it must be returned to us for inspection and, if necessary, we will forward it on to the manufacturer for testing, before replacement goods or refunds can be issued. Postage fees will be reimbursed on justified claims. Please obtain proof of postage from the Post Office to enable you to claim for any loss or damage, as we are unable to compensate for parcels lost or damaged in transit. The exterior packaging for all returns should be clearly marked with our Return Reference (normally the Despatch Note or Invoice reference number) and addressed to: CAM Equestrian Ltd HorseRugs4U, Marsh Bank, Lyonshall, Kingston, Herefordshire, HR5 3JR |
| Remittance Terms Prices, Charges & Promotions Whilst every effort will be made to maintain the supply and prices indicated on this Website, it may not always be possible; therefore we reserve the right to discontinue any items and change prices when necessary. All prices in our product catalogue are quoted excluding VAT. The website software will apply the appropriate tax on an item line basis at the checkout. In addition, a carriage charge will also be added to each order at the checkout. Nonstandard charges may be incurred to reflect additional costs for overseas delivery. Promotion discounts will be applied at the checkout prior to payment and will only apply for the stated period of the offer. |
